TERMS OF SERVICE

Last Updated: Jan 2026

Welcome to Benjamin Garage Door Repair – Hendersonville, TN (“Benjamin Garage Door Repair,” “we,” “our,” or “us”). These Terms of Service govern your use of our website at https://benjamingaragedoors.com and the garage door services we provide in Hendersonville, TN and surrounding areas.

By accessing our website or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.


Service Area

Benjamin Garage Door Repair – Hendersonville, TN primarily serves residential and commercial customers in Hendersonville, TN and surrounding areas including but not limited to: Goodlettsville, Brentwood, Donelson, Forest Hills, Hermitage, Lakewood, Madison, Millersville, Mount Juliet, Oak Hill, Pegram, and Ashland City.


Services Offered

We offer a range of garage door services including:

  • Garage door repair and maintenance

  • Spring replacement

  • Opener repair and installation

  • New garage door installation

  • Cable and track repair

  • Garage door panel replacement

  • Regular maintenance services

  • Emergency garage door services


Scheduling Services

Appointments

We offer service appointments Mon–Sun: 6:00 AM – 11:45 PM.
Emergency service is available for urgent situations (door won’t close, vehicle trapped, security concerns).
We strive to provide same-day service when possible, but appointment availability depends on our current schedule and service volume.


Service Windows

We provide a 2-hour arrival window for all scheduled appointments.
Our technician will call 30 minutes before arrival when possible.
If we are running behind schedule, we will notify you as soon as possible and provide an updated arrival time.


Cancellations

We request at least 24 hours’ notice for appointment cancellations.
Same-day cancellations may be subject to a $50 cancellation fee, at our discretion.
No-shows may be charged a $75 service call fee.


Estimates and Pricing

Free Estimates

We provide free, no-obligation estimates for garage door repairs and installations.
Estimates are based on visual inspection and the information provided at the time of the estimate.
Final pricing may change if additional issues are discovered during repair work that were not visible during the initial assessment.


Pricing

Our pricing is based on labor, parts, equipment requirements, and project complexity.
We charge a standard $85 service call fee, which is waived if you proceed with the recommended repairs.
After-hours emergency service incurs an additional fee of $50–$150 depending on time and day.
All prices quoted are in U.S. dollars and do not include applicable taxes unless specified.


Payment Terms

Payment is due upon completion of service for repairs.
For new installations, a 50% deposit is required to schedule installation, with the balance due upon completion.
We accept cash, checks, and major credit cards (Visa, MasterCard, American Express, Discover).
Financing options are available for qualifying customers on larger projects.


Warranties and Guarantees

Labor Warranty

We provide a 90-day labor warranty on all repair work.
New installations include a 1-year labor warranty.
Labor warranties cover issues directly related to the work performed and do not cover new problems or issues resulting from normal wear and tear.


Parts Warranty

Manufacturer warranties apply to all parts and products we install.
Warranty periods vary by product and manufacturer (typically 1–5 years for parts, up to lifetime for some springs and garage doors).
Warranty coverage is void if parts are modified, misused, or serviced by unauthorized personnel.


Satisfaction Guarantee

Your satisfaction is our priority. If you’re not satisfied with our work, please contact us within 7 days of service completion, and we’ll return to address your concerns at no additional charge.


Customer Responsibilities

Property Access

You are responsible for providing our technicians with safe access to your garage and work areas.
Please secure pets and remove valuable or fragile items from the work area.
Our technicians must have adequate space to work safely around your garage door system.


Accurate Information

You agree to provide accurate and complete information regarding your garage door issues.
Please disclose any known problems with your garage door system before work begins.


Property Condition

We are not responsible for pre-existing structural issues, electrical problems, or other property conditions not directly related to your garage door system.
We will notify you of any concerning conditions we observe during our service visit.


Limitations of Liability

Our liability is limited to the cost of the services provided.
We are not responsible for indirect, consequential, or incidental damages arising from our services.
We maintain comprehensive business insurance to cover damages directly caused by our negligence.


Force Majeure

We are not liable for delays or service failures due to circumstances beyond our control, including but not limited to natural disasters, severe weather, civil unrest, or supplier delays.


Website Use

Content

All content on our website is for informational purposes only and does not constitute professional advice.
We strive to provide accurate information, but we do not warrant that the content is error-free or up to date at all times.


Intellectual Property

All content, logos, images, and materials on our website are protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without explicit permission.


User Content

By submitting reviews, comments, or testimonials, you grant us a perpetual, irrevocable, worldwide license to use your content for our business purposes.
We reserve the right to remove user content that is offensive, inaccurate, or otherwise inappropriate.


Dispute Resolution

Informal Resolution

If you have concerns about our services, please contact us directly at:

📞 (615) 805-0772
📧 info@benjamingaragedoors.com

We aim to address all concerns promptly and fairly.


Governing Law

These Terms of Service are governed by the laws of the State of Tennessee.
Any disputes arising from these terms or our services shall be resolved in the courts of Tennessee.


Limitation Period

Any cause of action arising from our services must be commenced within one (1) year after the cause of action accrues.


Modification of Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.


Contact Information

If you have questions about these Terms of Service, please contact us at:

Benjamin Garage Door Repair – Hendersonville, TN
📍 Address: 121 Hazelwood Dr., #135, Hendersonville, TN 37075
📞 Phone: (615) 805-0772
📧 Email: info@benjamingaragedoors.com


Service-Specific Terms

Garage Door Installations

Site preparation is the customer’s responsibility unless otherwise specified.
Removal and disposal of old garage doors incur an additional fee unless included in your written estimate.
Installation appointments may be rescheduled due to inclement weather that would affect installation quality or safety.


Repairs

Diagnosis fees may apply if you decline the recommended repairs after diagnosis.
We use new, quality parts for all repairs unless you specifically request otherwise.
We cannot guarantee repair of obsolete garage door systems where parts are no longer available. In such cases, we will recommend suitable replacement options.


Emergency Services

Emergency service is prioritized based on severity and safety concerns.
Additional fees apply for after-hours emergency service.
Our emergency service is intended for true garage door emergencies (security issues, vehicle entrapment, etc.) and not for convenience scheduling.


Legal Compliance

Benjamin Garage Door Repair – Hendersonville, TN complies with all applicable local, state, and federal laws and regulations governing our industry.


By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.